Frequently Asked Questions
1. When will my package arrive?
Items usually ship within 2-3 weeks. Please allow up to 4 weeks for your package to arrive. Sometimes orders are placed on back order and can take longer.
Large orders and orders with products besides shirts will take longer.
If your order includes products besides shirts, the order may be shipped in multiple shipments.
2. Where are you based at?
We are based in New Orleans.
3. Do you have a size chart for (X) product?
Yes, our sizing chart page is https://helicitydesigns.com/pages/sizing-charts
4. Do you take submissions/ideas for shirts?
5. Do you partner with chase groups/weather teams?
We do have special deals in return for promotion of our products. These are in limited quantity and very selective.
6. What if I want you to advertise on my site/podcast?
Contact us at Justin@helicitydesigns.com
7. What is your return policy?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Return products to the address on your package.
We do not refund orders for buyer’s remorse or size exchanges.